All About The Musical Jewellery Box
Ballerinas, Fairies, Princes and Princesses
At The Musical Jewellery Box, we just do music boxes! Music boxes for girls, music boxes for boys. We have a delightful range from fairies and fairy tales to ballerinas and carousels and much more. We’re an Australian company located in Sydney, all our music boxes are warehoused locally and shipped from Sydney. The Musical Jewellery Box is Australia’s largest online retailer of children’s wind up musical jewellery boxes.E-Mail: Customer Service | Sales | Accounts | Web master
We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone, or if you like you can contact us by email. We’ll help you return that damaged or faulty item ASAP, just follow the options below.
1. Your item is faulty or damaged
Please make contact straight away so we arrange a return and replace your item. We’ll cover all costs
2. If we’ve sent you the wrong item
If we’ve made an error, please accept our apologies, email us straight away or phone. We’ll either replace the item or refund your money including shipping, the choice is up to you. We’ll cover all costs
3. You’ve changed your mind
You’ve purchased your product, it arrived safely and as described, but now you don’t want it! You’ll need to contact us within 5 business days to arrange for an authorization. After 5 business days, all sales are final and we will not accept any returns. If the item has been used we will not accept a return The buyer is responsible for return shipping cost, we will refund the cost of the item and not the original postage.
We respect your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. All financial information is collected by secure third-party institutions.
We value you as a customer and hope to see you, your friends and family continue to visit our site, feel comfortable and enjoy the products and services we provide. We wont be here for you twenty four hours a day, but we are available to talk to during normal business hours Monday to Friday. If you decide to email rather than phone, your questions will be answered seven days a week.
We realize not everyone is comfortable using the internet or placing orders online, so we’re extremely flexible!
You can choose to complete your entire order online and pass your credit card details to our Payment Gateway for processing, you can choose to place the order online and direct deposit, call us with your credit card details or send a cheque.
If you don’t want to enter any information online, that’s fine too, just call Kim and she will take your order over the phone.
We’re not quite available 24/7, but we can help you during normal business hours, just call and ask for Kim.
Email: Customer Service
Click and Collect
Please note we do not offer a click and collect service from our warehouse.
We accept all major credit cards including American Express. All card transactions are handled securely by PayPal, you do not need to be a member to process your card with PayPal.
For security, our website contains no personal information.
When we process your order the following happens
- You place the order on our site.
- You will receive a confirmation of your order e-mailed to you.
- We will then process your order and email you a Tax Invoice.
- Australia Post or our couriers will then email you with delivery information, which you can use to track your order.
If you do not receive any of the above feel free to, call 02-9979-4391 and ask for Kim.
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