All About The Musical Jewellery Box

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Ballerinas, Fairies, Princes and Princesses

At The Musical Jewellery Box, we just do music boxes! Music boxes for girls, music boxes for boys. We have a delightful range from fairies and fairy tales to ballerinas and carousels and much more. We’re an Australian company located in Sydney; all our music boxes are warehoused locally and shipped from Sydney. The Musical Jewellery Box is Australia’s largest online retailer of children’s wind up musical jewellery boxes.

E-Mail: Customer Service

Returns

We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone, or if you like, you can contact us by email. We’ll help you return that damaged or faulty item ASAP; just follow the options below.

1. Your item is faulty or damaged

Please contact us straight away, so we arrange a return and replace your item. We’ll cover all costs

2. If we’ve sent you the wrong item

If we’ve made an error, please accept our apologies, and email us straight away. We’ll either replace the item or refund your money, including shipping; the choice is up to you. We’ll cover all costs

3. You’ve changed your mind

You’ve purchased your product; it arrived safely and as described, but now you don’t want it! You’ll need to contact us within five business days to arrange for authorisation. After five business days, all sales are final, and we will not accept any returns. If the item has been used, we will not accept a return. The buyer is responsible for the return shipping cost; we will refund the cost of the item and not the original postage.

Privacy

We respect your privacy; any information we collect on this site is only used to complete any purchase you make; we do not collect or store credit card information on our computers. All financial information is collected by secure third-party institutions.

Our Philosophy

We value you as a customer and hope to see you, your friends, and your family continue to visit our site, feel comfortable and enjoy the products and services we provide. We won’t be here for you twenty-four hours a day, but we are available to talk to you during normal business hours Monday to Friday. If you decide to email rather than phone, your questions will be answered seven days a week.

 Customer Service

We’re not quite available 24/7, but we can help you during regular business hours.

Email: Customer Service
ph: 02-9979-4391

 Payment Options

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We accept all major credit cards, including American Express. All card transactions are handled securely by PayPal; you do not need to be a member to process your card with PayPal.

Order Status

For security, our website contains no personal information.

When we process your order, the following happens

• You place the order on our site.
• You will receive a confirmation of your order e-mailed to you.
• We will then process your order and email you when it is completed.
• Australia Post or our couriers will then email you with delivery information, which you can use to track your order.